Oncology Customer Experience Supervisor

Job Summary

A company is looking for a Supervisor, Oncology Customer Experience.

Key Responsibilities

• Supervise Customer Care Center agents and monitor productivity to meet KPIs
• Conduct quality checks and provide feedback and training to maintain service standards
• Assist in daily operations, including staffing, training, and performance evaluations

Required Qualifications

• Bachelor's degree or equivalent
• Minimum of 3 years customer service experience
• At least 1 year of leadership experience
• Knowledge of HIPAA policies and procedures
• Experience in customer service principles and practices