Enterprise Churn Segment Leader

Job Summary

A company is looking for an Enterprise Segment Churn Leader to develop and implement strategies for customer retention.

Key Responsibilities

• Design and execute initiatives to reduce churn and improve retention metrics
• Build and lead cross-functional teams for churn mitigation programs
• Develop data-driven insights to identify at-risk customers and churn patterns

Required Qualifications

• 7+ years of experience in a SaaS environment focused on customer retention
• Proven track record in developing and implementing strategic initiatives
• Strong program management experience coordinating multiple workstreams
• Bachelor's degree in Business, Analytics, or a related field
• Experience with enterprise-level customer success or account management