Customer Service II

Regional Animal Shelter Call Center Customer Service answering questions concerning animals -remote work. (telework)
Provide friendly, relevant, encouraging and reliable information and assistance customers.
Educate and assist customers via phone, and email.
Orient customers to client program policies and procedures,Online features and expected group norms.
Respond via email to customers’ questions about current resources and other program logistics.
Receive documents and enter data for applications and to update various electronic files with new customer information.
Coordinate and maintain automated record-keeping systems for participants.
Enter new data into Online system , ensuring complete and accurate data records.
Communicate with new groups in formation
Gather data and prepare documents for monthly reports.

Assist co-workers as assigned; perform other duties as assigned.

Location: Kent (telework- remote)
Duration: 3 -6 months
Pay: $21.88 per hour
Mon-Fri, from 8:30am-4:30pm (35 hour), with 1 hour of lunch.