Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist for the Uplisting team.

Key Responsibilities

• Support users by guiding customers through Uplisting and becoming an expert on the product
• Provide assistance through live chats, emails, and support calls with professionalism
• Troubleshoot and resolve customer issues efficiently while collaborating with other departments

Required Qualifications

• Fluent or near-native English proficiency; additional languages are a plus
• At least a couple of years of experience in a customer support or related role
• Tech-savvy with strong analytical skills to interpret data and troubleshoot issues
• Strong multitasking abilities to manage live chats, emails, and calls effectively
• Flexibility with working hours, including various shifts as needed