Corporate Resolutions Specialist

Job Summary

A company is looking for a Corporate Resolutions Specialist.

Key Responsibilities

• Manage customer escalations and complaints to professional standards
• Ensure all service levels are met through inbound and outbound customer contacts
• Analyze systematic issues and recommend solutions to improve processes and products

Required Qualifications

• Minimum 3 years of customer service experience
• Ability to communicate effectively with all levels of management
• Demonstrated negotiation and conflict management skills
• Proficiency in MS Outlook, Word, PowerPoint, and Excel
• Previous corporate escalations or higher tier experience preferred