Retention Representative

Job Summary

A company is looking for a Retention Representative to enhance customer loyalty and drive revenue through tailored solutions.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with service changes and retention efforts
• Exceed revenue goals by retaining customers and upselling services
• Address customer inquiries and complaints to enhance satisfaction and maintain relationships

Required Qualifications, Training, and Education

• High School diploma or GED required; Associate or bachelor's degree preferred
• At least 1 year of previous sales/retention and/or service experience required
• Leadership experience preferred
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint)
• Must be goal-driven and possess a customer-focused approach