Payroll Tax Platform Support Manager

Job Summary

A company is looking for a Manager Payroll Tax Platform Support.

Key Responsibilities

• Execute communication plans for support operations and coordinate with various teams for aligned service delivery
• Manage incident triage processes and oversee customer ticket support operations to ensure timely resolution of platform issues
• Implement AI tools and automation to enhance support efficiency and improve incident detection and resolution capabilities

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related technical field
• 8+ years of technical support experience, preferably in payroll, tax, or financial services environments
• 5+ years of application support experience, including job monitoring and incident triage
• 3+ years of management or team leadership experience with a focus on staff development
• Strong understanding of database systems, particularly Microsoft SQL Server