Bilingual Insurance Customer Support Associate – Spanish-English

September 12, 2025 Identified by bolthires from the original job post Qualifications 1 year or more of customer service experience High school diploma or equivalent Recognize and solve problems of mid-to-high level customer service issues Computer experience Bilingual in English and Spanish High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Benefits Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by company values Base wage of $17 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you Responsibilities As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance This is a business-savvy individual with strong customer service experience You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets You’ll contribute to the success of the customer experience and the overall success of the team