Bilingual Healthcare Call Agent

Job Summary

A company is looking for a Bilingual Healthcare Call Center Agent - Remote.

Key Responsibilities

• Handle inbound and outbound calls, addressing member inquiries professionally
• Document all interactions accurately in the system and maintain compliance with healthcare regulations
• Escalate complex issues to supervisors as necessary and meet performance metrics

Required Qualifications

• Bilingual (English/Spanish) with proficiency in speaking, reading, and writing
• High school diploma or equivalent required; associate degree or healthcare certification preferred
• 1+ year of experience in a call center or customer service role, preferably in healthcare
• Ability to multitask and proficiency in Microsoft Office and call center software
• Familiarity with medical terminology and insurance processes is a plus