Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Public Sector.

Key Responsibilities

• Proactively manage named customer accounts to enhance product adoption and success
• Drive programmatic engagement with customers using data analysis
• Identify and address obstacles in implementation and mitigate customer churn

Required Qualifications

• 3-5 years of experience in relationship or account management, preferably in SaaS
• Ability to create usage adoption plans and identify growth opportunities
• Understanding of Jira and Confluence end-user use cases
• Experience with agile methodologies, project management, or IT service management
• Strong time management skills in a customer-facing environment