Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Public Sector.

Key Responsibilities

• Proactively manage named customer accounts to enhance product adoption and success
• Drive customer engagement based on data analysis and promote service expansion opportunities
• Identify and address obstacles in implementation and growth while mitigating churn

Required Qualifications

• 3-5 years of experience in relationship or account management, preferably in SaaS
• Ability to create usage adoption plans and identify growth challenges
• Understanding of Jira and Confluence end-user use cases
• Data-driven approach to customer management and risk mitigation
• Experience with agile methodologies, project management, or IT service management