Member Service Supervisor

Job Summary

A company is looking for a Member Service Guide Supervisor who will lead a team in providing high-quality support to members navigating healthcare services.

Key Responsibilities

• Lead, coach, and develop a team to enhance performance and accountability
• Analyze performance data to identify opportunities for improvement and motivate the team
• Drive operational excellence by improving processes and ensuring compliance

Required Qualifications

• Bachelor's Degree or equivalent customer-facing experience and/or 1 year of leadership experience
• Experience using data to guide decisions and motivate a team
• Ability to serve as a player-coach while motivating the team