Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support and enhance customer relationships.

Key Responsibilities

• Assist customers through live chat, email, and internal workflows using Intercom and other tools
• Handle transactional conversations, including account updates and billing-related questions
• Collaborate with the Customer Support team and manage assigned Intercom queues for timely responses

Required Qualifications

• 2+ years in a customer-facing support or administrative role, preferably in tech, SaaS, or self-care industry
• Ability to quickly learn new systems and navigate tools like Intercom and Salesforce
• Strong organizational skills and appreciation for structured processes
• Eager to learn and grow into more strategic customer success roles
• Enjoys working collaboratively with cross-functional teams