Spanish Bilingual Customer Service Representative

Job Summary

A company is looking for a Spanish Bilingual Inbound Customer Service Representative to assist credit union members with account issues and financial inquiries.

Key Responsibilities

• Handle inbound and outbound calls, providing assistance and resolving account issues
• Maintain knowledge of products and escalate issues to management as necessary
• Meet performance standards for key metrics while assisting peers and mentoring newer agents

Required Qualifications

• High School Diploma or equivalent required
• Minimum of 2 years of customer service experience or 1 year of call center experience preferred
• Experience with PC/Windows based software, including basic knowledge of Word and Excel
• Must complete training on various member service and card service products
• Ability to work flexible schedules, including evenings if needed