Patient Care Representative

Job Summary

A company is looking for a Patient Care Representative responsible for managing service requests from Providers and Members.

Key Responsibilities

• Provide exceptional patient care via telephone and other technology
• Ensure patient satisfaction by identifying needs and assisting with issues
• Support the Patient Care Team in delivering a comprehensive patient experience

Required Qualifications

• High School Diploma or GED required; college preferred
• 1+ year(s) of customer service experience in a call center or medical setting
• Familiarity with Google Suite, Microsoft Office, and standard applications
• Ability to handle confidential information and adhere to HIPAA requirements
• Spanish speaking preferred