Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities

• Manage customer acquisition, onboarding, and implementation processes to ensure smooth transitions and early success
• Serve as the primary contact for large adoptions, coordinating between internal teams and district stakeholders
• Drive customer retention and expansion by demonstrating value and aligning solutions with district goals

Required Qualifications

• 3+ years of experience in customer success, account management, or educational consulting
• Strong understanding of the K-12 education landscape and instructional technology
• Proven ability to drive business outcomes while ensuring excellent customer experiences
• Proficiency with CRM systems, virtual meeting tools, and EdTech platforms
• Background in education or EdTech is preferred