Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Act as the main point of contact for major customer incidents and manage communications through resolution
• Analyze customer data to identify trends and risks, advocating for customer needs internally
• Develop and deliver success plans, ensuring customer onboarding, adoption, and advocacy

Required Qualifications

• A minimum of 10 years of experience in Customer Success or related fields
• Experience in consulting and implementation of IT systems, particularly cloud services or identity management
• Strong technical aptitude for understanding customer use cases and architectural requirements
• Proven ability to drive issues to resolution and advocate for customers
• Experience with enterprise-level customers and knowledge of software development processes