Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support customers leveraging their Enterprise Health Platform, JUDI.

Key Responsibilities

• Serve as the point of contact for all adjudication related inquiries for SaaS customers
• Provide configuration services and subject matter expertise in JUDI's capabilities
• Build and maintain trusting relationships with customers while ensuring successful implementation and ongoing support

Required Qualifications

• Bachelor's Degree in a relevant field or 4+ years of experience in PBM or Health plan
• 2+ years in a customer-facing role
• Medicare Part D subject matter expertise required
• Experience operating multiple claims adjudication systems
• 1+ years of SQL experience and managing large data sets preferred