Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor (Remote).

Key Responsibilities

• Evaluate, coach, and lead Customer Service Representatives (CSRs) in accordance with service processes and procedures
• Assist in managing the Customer Service Department, including hiring, training, and coaching CSRs
• Monitor call queues and service levels, handle escalated calls, and provide performance reports to management

Required Qualifications

• 3 years of Customer Service supervisory experience preferred
• College degree is preferred
• 3 years of Insurance experience preferred
• Advanced Microsoft Excel skills, including pivot tables and charts
• Experience with IVR and CCaaS management skills