Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Own and manage a portfolio of enterprise and global clients, focusing on revenue retention and project facilitation
• Provide technical leadership and support, ensuring compliance with service level agreements and contract requirements
• Lead client meetings, monitor relationship performance, and coordinate internal resources for successful service delivery

Required Qualifications

• Bachelor's degree in Science, Technology, Engineering, Math, or equivalent experience (Computer Science preferred)
• 8+ years of relevant work experience in leadership, customer relationship management, or consulting roles
• 3+ years of experience managing large, complex clients in the EU, UK, or North America
• Comprehensive understanding of HCM best practices and SaaS business models
• Project management experience, with familiarity in Microsoft Technology and technical communications