Outreach Specialist

Job Summary

A company is looking for an Outreach Specialist to join their Clinical Care team.

Key Responsibilities

• Engage pharmacies by making 70-80 outbound calls daily to deliver clinical services
• Identify and create follow-up tasks for escalation to a pharmacist
• Maintain accurate records in the company's software platform and participate in process improvement meetings

Required Qualifications

• At least 6 months of experience in a high-volume call center within a healthcare environment
• Strong computer skills, including proficiency with Google products and call center software
• Familiarity with basic medical terminology and medication names
• Ability to work 40 hours per week, including Monday-Saturday up to 7 PM Pacific Time
• Understanding of PHI access regulations and responsibilities