Nevada Licensed Healthcare Customer Service Rep

Job Summary

A company is looking for a Contract Customer Service Representative (Sign on bonus).

Key Responsibilities

• Make high-volume outbound calls to CareSource members to complete Health Needs Assessments (HNAs)
• Document all responses accurately and efficiently in designated systems
• Meet daily and weekly performance goals for call volume and assessment completion

Required Qualifications

• High school diploma or equivalent required; college coursework is preferred
• Minimum of 1-2 years of experience in customer service, call center, healthcare support, or related field
• Typing proficiency (40+ WPM preferred) and comfort navigating multiple systems/screens
• High-speed internet and a private, distraction-free workspace for remote work
• Ability to stay positive and motivated in a fast-paced, performance-driven environment