Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative to manage inquiries and provide support to Spanish-speaking patients and healthcare providers.

Key Responsibilities

• Manage inquiries from Spanish-speaking patients, health plans, and healthcare providers via telephone or email
• Route health plan representatives and providers to appropriate internal resources and handle customer questions or issues
• Maintain a high quality assurance score on calls and ensure timely email responses

Required Qualifications

• High School diploma or equivalent required
• Fluency in English and Spanish (verbal and written) is a must
• Proficient in Microsoft Word and Excel, with typing speed of 45 wpm
• Prior experience in a call center is preferred
• Healthcare or Durable Medical Equipment (DME) experience is preferred