Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Lead client-facing product demos and training sessions to drive adoption
• Gather and synthesize client feedback, translating insights into actionable roadmap initiatives
• Monitor client engagement and satisfaction, proactively addressing risks and identifying opportunities

Qualifications

• 5-7+ years of experience in Customer Success, Account Management, or Product-facing roles, preferably within SaaS
• Proven track record of gathering client requirements and translating them into product improvements
• Experience conducting product demos and client workshops
• Strong organizational skills with the ability to manage multiple priorities
• Familiarity with market research, insights platforms, or data-heavy SaaS products is a plus