Senior Developer Support Engineer

Job Summary

A company is looking for a Developer Support Engineer.

Key Responsibilities

• Resolve technically complex developer support cases related to APIs, integrations, and enterprise configurations
• Act as a technical escalation point and collaborate cross-functionally with Product and Engineering
• Identify and drive improvements to support processes, documentation, and internal tooling

Required Qualifications

• 3+ years in developer or technical support roles with experience in APIs, integrations, SAML/SSO, and SCIM
• Strong JavaScript and scripting skills for troubleshooting and solutioning
• Experience supporting large-scale SaaS platforms and troubleshooting complex enterprise workflows
• Familiarity with Python, TypeScript, or SQL for debugging and data analysis
• Experience building internal scripts, bots, or tools to automate support workflows