Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to help clients effectively adopt and maximize the value of their platform.

Key Responsibilities

• Serve as the primary contact for 10-20 enterprise-level clients, maximizing the impact of the AI search optimization software
• Translate platform data into strategic recommendations to drive improvements in visibility and optimization
• Guide clients through onboarding and adoption journeys, ensuring high engagement and satisfaction

Required Qualifications

• 5+ years in customer success or account management, preferably in SEO or marketing-focused SaaS companies
• Proven experience managing strategic enterprise accounts and driving customer satisfaction
• Experience in early-stage startups or SaaS environments, defining new processes and strategies
• Team-oriented mindset with effective collaboration across product, sales, and marketing