Engagement Program Manager

Job Summary

A company is looking for an Engagement Program Manager.

Key Responsibilities

• Build quarterly and annual roadmaps tied to measurable adoption outcomes
• Maintain a rolling 90-day event calendar for customer engagement
• Deploy AI for event personalization and utilize automation for customer support

Required Qualifications

• 5+ years in Customer Success programs, Digital Customer Success, or lifecycle marketing
• Understanding of common Jira, Jira Service Management, Confluence, and Loom use cases
• Experience in cross-functional alignment across product, sales, support, and marketing
• Familiarity with tools like Gainsight, Salesforce, Tableau, and webinar platforms
• Ability to use qualitative and quantitative data for measurable program outcomes