Bilingual Member Service Guide

Job Summary

A company is looking for a Bilingual Member Service Guide - Spanish.

Key Responsibilities

• Engage members with empathy and professionalism across calls and digital channels
• Build high-quality connections that create trust and empower members in their care
• Translate complex benefits and healthcare information into simple, clear terms

Required Qualifications

• Minimum of 1 year of experience in a call center environment
• Fluent in both English and Spanish (written and oral communication)
• Passion for serving others and improving the healthcare experience
• Adaptability and resilience to succeed in a fast-changing environment
• Enjoys learning and applying new skills, processes, and feedback in real time