Senior Support Analyst

Job Summary

A company is looking for a Senior Support Services Analyst.

Key Responsibilities:

• Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues
• Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently

Required Qualifications:

• 3+ years of experience in a support role, preferably with ComputerEase or other ERP solutions
• Advanced knowledge of accounting principles and practices
• Ability to work effectively in a remote, collaborative team environment
• A proactive and positive attitude, with a willingness to learn and grow within the organization