Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success, West.

Key Responsibilities

• Build, mentor, and lead a high-performing Customer Success team
• Cultivate strategic partnerships with customers and executive stakeholders
• Optimize the customer journey to drive adoption and maximize ROI

Qualifications

• Proven experience in a senior leadership role within a technology or SaaS environment
• Demonstrated ownership of customer outcome metrics such as Gross Renewal Rates and Net Dollar Retention
• Track record of building and scaling Customer Success teams
• Strong understanding of customer success best practices and methodologies
• Analytical mindset with the ability to translate insights into strategy