Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide Level 1 and Level 2 technical support remotely.

Key Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, and ticketing system
• Troubleshoot and resolve Level 1 and Level 2 technical issues, including Microsoft 365 and advanced device troubleshooting
• Administer the IT help desk ticketing system and maintain documentation for recurring issues

Required Qualifications

• 4+ years of IT support experience, including Level 1 and Level 2 support
• Strong knowledge of Microsoft 365, Azure AD, and Windows 11
• Familiarity with networking concepts and remote workforce troubleshooting
• Experience with endpoint management and patching tools
• Preferred certifications: CompTIA A+, Network+, Microsoft 365 Fundamentals or Administrator