Care Coordinator

Job Summary

A company is looking for a Care Coordinator.

Key Responsibilities

• Provide inbound and outbound phone support as the primary contact for various stakeholders
• Facilitate patient benefit coordination, product orders, and appointment scheduling
• Establish and maintain relationships with healthcare providers and patients, advocating for program enrollment and access to therapy

Required Qualifications

• Associate or bachelor's degree with 2 years of relevant experience, or a high school diploma with 5 years of experience in a related field
• Experience in Call Center/HUB or customer service environments
• Strong working knowledge of prior authorization and appeals processes
• Familiarity with medical and pharmacy insurance terminology and reimbursement practices
• Proficiency in Microsoft Office products