Implementation Specialist

Job Summary

A company is looking for an Implementation Specialist to ensure a smooth onboarding experience for customers.

Key Responsibilities

• Lead the end-to-end implementation process for new customers, from kickoff to go-live
• Gather and analyze client requirements to tailor the platform to their workflows
• Conduct training sessions and troubleshoot technical and operational issues during onboarding

Required Qualifications

• 2-4 years of experience in an Implementation, Onboarding, or similar customer-facing role (SaaS experience preferred)
• Strong project management skills with the ability to manage multiple customer projects
• Technical aptitude for learning software platforms and understanding complex business logic
• Experience working cross-functionally with technical and non-technical teams
• Familiarity with tools such as Google Sheets and project management platforms