Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their remote team.

Key Responsibilities

• Engage with new customers to uncover their needs and help them derive value from the software
• Manage a portfolio of mid-market and enterprise customers throughout the customer lifecycle
• Collaborate with Sales, Product, and Marketing teams to identify opportunities for customer engagement and expansion

Required Qualifications

• 5+ years in a customer-facing role at a SaaS company
• Ability to simplify technical subjects into actionable insights
• Experience in maintaining valuable relationships with diverse customer accounts
• Proven ability to work effectively in a remote setting
• High conviction and accountability in work performance