Contact Center Supervisor

Job Summary

A company is looking for a Contact Center Resolutions Supervisor.

Key Responsibilities

• Drive exceptional customer experience by leading high-performance teams in remote channels
• Evaluate adherence to defined processes and identify areas for performance improvement
• Create and monitor team action plans to achieve set goals and enhance the work environment

Required Qualifications

• Experience in a supervisory or leadership role within a customer service environment
• Proven ability to build and motivate teams focused on customer satisfaction
• Knowledge of performance evaluation and coaching techniques
• Experience in operational and functional expertise related to scheduling and resource management
• Familiarity with hiring, onboarding, and training processes