Manager of Customer Success

Job Summary

A company is looking for a Manager of Customer Success (EMEA).

Key Responsibilities

• Oversee the entire customer journey, focusing on driving positive customer sentiment and managing subscription renewals
• Build and lead a team of Customer Success Managers and Technical Success Managers to ensure customer success
• Drive customer outcomes by demonstrating the value of the company's technologies and managing key performance indicators

Required Qualifications

• At least three years of experience in a Customer Success Management role, preferably in a Data Management SaaS company
• Demonstrated experience leading Customer Success Managers in a SaaS or subscription enterprise software company
• Proven ability to execute strategies and process improvements
• Experience managing global, distributed teams across different cultures
• Strong management presence with the ability to inspire and motivate teams