Iowa Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist 1 to provide high-quality service in a fast-paced call center environment.

Key Responsibilities

• Respond to customer inquiries regarding policy changes and contractual options
• Serve as a contact for advisors and staff for post-sale service on existing policies
• Coordinate resolution of policy changes and educate customers on available online resources

Required Qualifications

• High school graduate or equivalent with 2+ years of related work experience required
• Associate's degree or equivalent work experience preferred
• Strong digital literacy and ability to navigate multiple systems
• Able to work in a fast-paced environment while maintaining service standards
• Must become an associated person of Principal Securities Inc. requiring fingerprinting and a full background check