Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to join their Technical Support team.

Key Responsibilities

• Provide technical problem resolution and document solutions in the call tracking system
• Assist in building processes and procedures while updating customers on case statuses
• Become a product expert through software testing to resolve challenging customer issues

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• At least three years of experience in customer service or a related field preferred
• Ability to work well in a team and be self-guided in daily tasks
• Experience in analyzing and solving technical issues effectively
• Availability to work from 9:00 AM to 6:00 PM PT