Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - Emerging Enterprise.

Key Responsibilities

• Partner with Account Executives to build growth strategies and secure successful renewals and expansions
• Identify and develop relationships with client executives, including VPs and C-suite officers
• Regularly monitor account health and develop customized success plans to maximize customer value

Required Qualifications

• 4+ years of experience in a Customer Success / Account Management role
• 2+ years working with mid-market SaaS customers
• Experience managing a portfolio of 30-40 customers with a book value of $6-8mm
• Proven ability to program-manage software adoption within sophisticated Enterprise organizations
• Technical aptitude and business acumen related to enterprise organizations