Customer Support Specialist

Job Summary

A company is looking for a Customer Support Analyst who will serve as a product support specialist for their Enterprise B2B SaaS platform.

Key Responsibilities

• Develop customer support processes for a growing organization
• Respond to product functionality and technical support requests from enterprise business clients
• Perform troubleshooting and provide feedback to internal product development teams

Required Qualifications

• Bachelor's degree or equivalent practical experience
• 1-3 years of experience in customer service for SaaS application support
• Ability to work effectively in a remote role