[Hiring] Seasonal Healthcare Team Lead @TTEC

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Role Description

As a Seasonal Healthcare Team Lead working remotely in the USA, you’ll be a part of bringing humanity to business.

In this role, you will:
• Motivate your team to meet TTEC and client metric performance goals.
• Answer associates’ questions, guide them to resolve issues, and handle customer escalations.
• Report to the Service Delivery Manager.
• Encourage and motivate your team to resolve issues and influence their career mobility.

During a typical day, you’ll:
• Coach associates to achieve company and client goals while addressing employee-related issues.
• Manage multiple, complex tasks and projects while monitoring absence and attendance.
• Process payroll and other administrative tasks.
• Provide constant coaching and feedback, celebrate successes, and have difficult conversations when needed.
• Utilize TTEC and client tools and applications to accomplish required tasks.
• Troubleshoot technology issues and support outage processes.
• Impact the financial health of the company by leading with compassion and helping retain employees.

Qualifications
• Associate degree, technical school, or equivalent work experience.
• Utilize time management skills for priority tasks to make informed decisions.
• Engage and support your team while focusing on overall team performance.
• Demonstrate empathetic leadership while handling conflicts with diverse team members.
• Customer-focused mindset to support high standards of accountability.
• Comfortable with computer systems.

Benefits
• Supportive of your career and professional development.
• An inclusive culture and community-minded organization.
• A global team of curious lifelong learners guided by company values.
• Paid time off (PTO) and wellness and healthcare benefits.
• Great compensation package and performance bonus opportunities.
• Tuition reimbursement.

Company Description

Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.