Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to enhance customer interactions and drive sales and retention.

Key Responsibilities:

• Deliver personalized and effortless interactions through various communication channels
• Become an expert in products and services to provide effective customer support
• Share insights from customer interactions to advocate for service improvements

Required Qualifications:

• Minimum of 1 year of experience in a contact or call center, preferably in D2C subscription businesses or the pet industry
• Strong rapport-building skills with customers
• Eager to learn and develop professional skills
• Ability to thrive in a fast-paced environment and manage multiple priorities
• Dog lovers are a plus