Florida Licensed Healthcare Support Specialist

Job Summary

A company is looking for an Omnichannel Healthcare Support Specialist II.

Key Responsibilities

• Navigate complex insurance verification, billing disputes, and benefit explanations
• Handle credentialing inquiries, contract questions, and account access issues
• Provide support across phone, chat, and email channels while maintaining HIPAA compliance

Required Qualifications

• Experience in healthcare/insurance benefits, billing, and verification
• Prior BPO or call center experience is preferred
• Knowledge of HIPAA compliance standards
• Proficient in using multiple systems and troubleshooting technical issues
• Ability to manage high-volume support with professionalism