Technical Support Representative

Job Summary

A company is looking for a Product Support Rep II.

Key Responsibilities

• Provide escalated technical support to customers via phone, web, and email
• Collaborate with internal teams to enhance customer service and resolve technical issues
• Document customer interactions and maintain Knowledge Base content for accuracy and effectiveness

Required Qualifications

• Bachelor's degree in IT or equivalent relevant experience
• 2+ years of experience in software support or a related field
• Proficiency in SQL Server