Customer Support Representative

Job Summary

A company is looking for a CPC Processor Customer Support.

Key Responsibilities

• Process medical record requests and provide status updates to patients, insurance companies, and attorneys
• Document inquiries and resolutions in software systems and maintain productivity and quality assurance standards
• Maintain confidentiality and professionalism while adhering to company policies and procedures

Required Qualifications

• High school diploma or equivalent from an accredited institution
• Experience with multi-line phone systems and proficiency in Microsoft Office
• One year of experience in data entry, medical records, healthcare, or insurance claims processing is beneficial
• Ability to pass annual HIPAA examination and a 90-day ROI Certification course
• Must provide a high-speed internet connection for remote work