Resolution Specialist

Job Summary

A company is looking for a Resolution Specialist responsible for managing complaints, incidents, and accidents for designated clients.

Key Responsibilities

• Document, investigate, and resolve complaints for assigned clients within specified timeframes
• Monitor compliance with client service level agreements and report non-compliance issues
• Compile and submit reports on incidents, accidents, and complaint trends to leadership

Required Qualifications, Training, and Education

• High School Diploma or G.E.D
• 2 years of customer service experience
• Previous Quality & Compliance experience preferred
• Some college education preferred
• Working knowledge of customer service protocols and procedures preferred