Japanese / English Bilingual Customer Service and Researcher

Title:

Japanese / English Bilingual Customer Service and Researcher

Division:

Research & Consulting Division

Website:

Overview:

・Dealing with customers and internal inquiries

・Research rental market prices in nationwide and worldwide. compile rental market data, and create reports

・Research lifestyle information for cities in the U.S. and create reports

・Researching company regulations, conducting surveys and preparing reports

・Comprehensive analysis of client companies housing allowance, and suggest improvement

Job Duties:
• Customer communication: Receiving orders, delivering products, sending invoices, estimating prices and delivery times. Responding to similar questions from internal sales staff. Answering questions about product details, and meetings with customers as necessary.
• Market Research: Conduct research on rental markets in cities across the U.S. and internationally. Searching for property data, entering information into databases, and contacting local real estate agents by email, phone or web meeting to gather on-the-ground market insights. Create standardized reports summarizing local rental market.
• Creating Area Handbook: Research lifestyle and living information for various cities within the Americas and compile the findings into standardized reports.
• Rent Consulting: Analyze the current subsidy amount of the client company and prepare a report on improvements.
• Potential for Expanded Responsibilities: Depending on the candidate’s abilities and interests, responsibilities may expand to include client communication and making client proposals based on research findings.

Requirements:
• MS Excel and Word skills, intermediate or higher
• Ability to handle multiple tasks and projects simultaneously
• Ability to read data with logical thinking without being subjective
• Business level English and Japanese proficiency
• Japanese and English reading comprehension, communication skills, ability to write Japanese documents

Preferences:
• Experience in the real estate industry or expatriate-related work/Human Resources
• Experience communicating with company representatives, sales
• Knowledge and experience with SaaS applications
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employment Disclosure Statement:

Relo Redac, Inc. is committed to creating and celebrating a diverse workplace that recognizes and values differences, and reflects the communities where our employees live and where our clients operate. Relo Redac, Inc. is an equal opportunity employer. We do not discriminate, retaliate or harass individuals, applicants and employees on the basis of race, religion, creed, religious observance, color, national origin, ancestry, marital status, sexual orientation, gender, gender identity, sex, gender expression, age, military and veteran status, pregnancy, childbirth and related medical conditions, genetic characteristics, immigration or citizenship status, or other applicable legally protected characteristics and any other status protected under federal, state, or local law. Relo Redac, Inc. does not discrimination, retaliate or harass individuals, applicants and employees on the basis of physical or mental disabilities or medical condition, determining whether qualified individuals with a disability are able to perform the essential functions of the job with or without an accommodation that is reasonable and not an undue burden. This policy applies to the hiring and employment of individuals, the selection of individuals for a training program leading to employment, the discipline and discharge of individuals from employment or from a training program leading to employment, and to the discrimination of individuals in compensation or in terms, conditions, or privileges of employment. By using the opportunity that Diversity presents to enrich each of us, Relo Redac, Inc. creates a competitive advantage in our business and adds value for our clients and our employees. By embracing the principles of Diversity, i.e., valuing and respecting the visible and invisible differences that represent the strengths, experiences and unique skills of each and every individual at Relo Redac, Inc., we recognize that everyone is important and has a valuable contribution to offer in the workplace.

Job Type: Full-time

Pay: $50,000.00 – $55,000.00 per year

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: Remote