Customer Service Operations Manager

Job Summary

A company is looking for a Manager of Customer Service Operations.

Key Responsibilities

• Manage a Health Plan Customer Service Team, overseeing metrics and resource allocation
• Develop training and policy goals, ensuring alignment with Customer Service operations
• Perform supervisory functions including recruiting, hiring, and performance appraisals

Required Qualifications

• High School Diploma or Equivalent (GED) required
• Minimum of 9 years of relevant experience required
• Bilingual (English/Spanish) preferred
• Experience in managing customer service teams and performance standards
• Ability to assist in budget preparation and strategic planning