Team Lead

Job Summary

A company is looking for a Team Lead - DV (WFH).

Key Responsibilities

• Manage day-to-day operations and performance of a team of agents to meet service levels and sales targets
• Conduct training, coaching, and performance appraisals for team members while addressing HR-related issues
• Compile reports on team performance and customer feedback, acting as a liaison between team members and management

Required Qualifications

• Experience in people management and team leadership
• Ability to manage multiple projects and stakeholders effectively
• Proven track record in sales and service level achievement
• Experience in training and development of staff
• Strong decision-making skills related to revenue generation and customer satisfaction