Access Center Representative

Job Summary

A company is looking for an Access Center Representative to manage calls and assist individuals seeking behavioral health services.

Key Responsibilities

• Handle a high volume of calls requesting assistance with accessing behavioral health services
• Prioritize cases based on shifting needs and resources, and work with on-call providers to triage requests
• Document all requests and encounters into a database and manage resources from various organizations

Required Qualifications

• 1-2 years of recent customer service experience
• 1-2 years of previous call center experience, strongly preferred
• Prior experience with computer systems such as Outlook, Adobe, and Microsoft products
• Knowledge of medical and/or psychiatric terminology strongly preferred
• Ability to sit for an extended period of time